Charlottenstraße 14, 52070 Aachen Mon to Fri, 8:00 to 18:00 info@amivio.de
AmiVio staff member cleaning a living-room table in the Aachen city region
Service · Aachen city region

Household help in Aachen and the city region

Household help in the Aachen city region and the district of Düren: a clean, orderly home without it costing you energy. Qualified helpers reliably take on cleaning, laundry and order.

Find the right help 0241 9570 4333

What household help covers

Household help starts where relief is needed, regularly or as a one-off big clean. You decide the scope and frequency.

  • Cleaning: vacuuming, mopping, dusting, bathroom and kitchen
  • Laundry: washing, hanging, ironing, folding, changing beds
  • Order: tidying, rubbish and recycling, dishes
  • On request: window cleaning, fridge, seasonal deep clean

AmiVio works throughout the Aachen city region, from Aachen via Würselen and Eschweiler to Stolberg, as well as in the district of Düren. Wherever possible, the same familiar person comes to your home.

Who it fits

This support fits you if …

1

You have a care level and want to ease everyday life at home.

2

You need temporary help after illness, surgery or during pregnancy.

3

You support relatives but cannot manage everything alone.

4

You want to gain more time and calm for what matters to you.

Funding & cost coverage

AmiVio is a recognised everyday-support provider under § 45a SGB XI (AnFöVO NRW) and bills your long-term care insurance directly: the relief amount of €131 per month from care level 1 (§ 45b SGB XI), from care level 2 also the conversion entitlement of €318 to €920 per month (§ 45a para. 4 SGB XI) and respite care of up to €3,539 per calendar year (§ 39 SGB XI). The care insurance covers our services from your budgets, we bill directly, you pay nothing in advance. Without a care level, the health insurance may cover household help under § 38 SGB V in case of illness or after a hospital stay, and under § 24h SGB V for pregnancy; your insurer decides case by case and we support you with the application. Private services are 20% tax-deductible on labour costs (§ 35a EStG). We check free of charge what you are entitled to and prepare the paperwork. We will gladly tell you our prices on request. (Legal status 2026.)

AmiVio is not a nursing service: no personal hygiene care, no medication, no wound care, no patient transport. We handle household help, care and everyday support, complementing the work of nursing services.

Check eligibility for free
FAQ

Good to know

What exactly does household help do?
Ongoing home care includes vacuuming, mopping, cleaning the bathroom and kitchen, laundry and beds. On request also window cleaning, defrosting the fridge or a seasonal deep clean. Typically 2 to 4 hours per visit, tailored to your needs.
Does the insurer pay for household help?
With a care level: AmiVio is a recognised everyday-support provider under § 45a SGB XI (AnFöVO NRW) and bills your long-term care insurance directly, the relief amount of €131 per month from care level 1 (§ 45b SGB XI), plus from care level 2 the conversion entitlement of €318 to €920 per month (§ 45a para. 4 SGB XI) and respite care (§ 39 SGB XI). You pay nothing in advance. Without a care level: in case of illness or after a hospital stay the health insurance may cover household help under § 38 SGB V, for pregnancy and childbirth under § 24h SGB V. Your insurer decides case by case; we support you with the application. Private services are 20% tax-deductible on labour costs under § 35a EStG (up to €4,000 per year). We are also happy to help as a private service; we will gladly tell you our prices on request.
Is AmiVio a nursing service?
No. AmiVio is not a nursing service: no personal hygiene care, no administering of medication, no wound care. We handle household help, care and everyday support, complementing the work of nursing services. Both can be used in parallel and billed separately.
How quickly can it start?
After the free initial consultation and the contract, depending on availability in your area. If you contact us during a hospital stay, we can plan ahead.
Is it always the same person?
Whenever possible, yes. You get a regular helper who knows your wishes and your home. Appointments are agreed by phone. In case of illness or holiday, we inform you in good time and agree a substitute with you.
Is there a minimum number of hours?
With a care level, the scope depends on your budget; after the budget check we tell you how many hours are possible. As a private service, each visit is at least 2 hours. After each visit you sign the service record, never in advance and never on a blank form.
In 5 steps

How it works

From the first call to billing. Please have ready: care level notice, insurance card or name of your care insurance fund, power of attorney or guardian ID if available.

Call or email

In about 20 minutes we clarify what you need and which budget fits. Free of charge.

Budget check

With your authorisation we check your budgets with the care insurance fund and tell you how many hours are possible.

Contract

We agree scope, start and your regular helper. You sign the framework contract comfortably at home.

Support

After each visit you sign the service record. Never in advance and never on a blank form.

Billing

We bill the insurance fund directly. We only invoice you for what the fund does not cover.

Free & without obligation

Find the right help

Get in touch and AmiVio will get back to you personally with a suitable offer.

Phone0241 9570 4333 Emailinfo@amivio.de AddressCharlottenstraße 14, 52070 Aachen WhatsAppMessage us directly
Opening hoursMon to Fri, 8:00 to 18:00

Call us on 0241 9570 4333, Mon-Fri 8am-6pm, or use our online enquiry form.